Shipping & Returns
We strive to ship your online order within 3 business days of receiving it. If we have a sale or promotion, our turnaround time during these periods can be up to 5 business days. If you have any questions about shipping times please don’t hesitate to get in touch - firstname.lastname@example.org
When your order is shipped you will receive an order confirmation email. If you don’t receive this email, please check your spam or junk folder (it’s usually in there). If you still can’t locate it, please email us at email@example.com and we will re-send it to you.
Within Canada: $10.00 flat rate
Within U.S: $15.00 flat rate
International: $20.00 flat rate
Easy Returns & Exchanges
If for whatever reason you are not happy with your purchase, we will gladly authorize an exchange or provide an online credit once we receive the items back. Please note exchange requests must be made within 30 days of receiving your online order. We do not provide refunds.
To do an exchange, please send an email to firstname.lastname@example.org and include your invoice number and the reason for your exchange request. We will get back to you within 2 business days confirming the exchange, along with the address to ship your items to. We will then send you a custom invoice for the item(s) you request in exchange and once we receive payment on your invoice, we will ship the exchange order out right away. Once we receive the item(s) back from you, we will refund you with your original method of payment. You will be notified by email when the refund has been processed. Refunds can take up to 3 business days to show up on your statement. Please note, you are responsible for the cost of mailing the items back to us but we will cover the cost to ship out the replacement items.